Contact

Jan Kelnar

with registered office: Jindřichov 116, Jindřichov, 753 01

IČ: 07168462

telephone: +420 728440791

email: corno@seznam.cz

(hereinafter referred to as the “seller”)

 

E-mail: corno@seznam.cz

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Claim handling

The buyer is obliged to file a claim with the seller or the person designated for repair without undue delay after discovering the defect. If he does so in writing or electronically, he should provide his contact details, a description of the defect and a request for the method of handling the claim.

 

The buyer is obliged to inform the seller of the right he has chosen when reporting the defect, or without undue delay after reporting the defect. Changing the choice without the seller’s consent is only possible if the buyer has requested the repair of a defect that turns out to be irreparable.

 

If the buyer does not exercise his right to a material breach of contract in time, he has the same rights as in the case of a minor breach of contract.

 

The buyer is obliged to prove the purchase of the goods (preferably with a proof of purchase). The period for settling the complaint runs from the moment of filing (notification) of the complaint. The buyer shall hand over or deliver the goods to the seller or to the place designated for repair at the same time as or subsequently to filing the complaint. The goods should be packed in suitable packaging during transport to prevent damage, and should be clean and complete.

 

The seller is obliged to decide on the complaint without delay, or at the latest within three working days, on whether an expert assessment is necessary for the decision. The information on the necessity of an expert assessment shall be communicated to the buyer within this period. The seller shall settle the complaint, including the removal of the defect, without undue delay, at the latest within 30 days of its filing, unless the buyer and the seller agree in writing on a longer period. After this period, the buyer has the same rights as if it were a material breach of contract.

 

If the seller refuses to remove the defect of the item, the buyer may request a reasonable discount on the price or withdraw from the contract.

 

The warranty period is extended by the period from the filing of the complaint until its settlement or until the time when the buyer was obliged to collect the item. If the goods or part of them are replaced, the seller's liability applies as if it were a purchase of new goods or part of them.

 

If it is not possible to monitor the status of the complaint settlement online, the seller undertakes to inform the buyer about the settlement of the complaint by e-mail or SMS at his request.

 

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Order cancellation and withdrawal from the contract

The buyer may withdraw from the contract within 14 days of receipt of the goods or the last part of the delivery, regardless of the method of receipt of the goods or payment. The specified period is intended to enable the buyer to become reasonably familiar with the nature, properties and functionality of the goods.

 

The buyer is entitled to withdraw from the contract at any time before the delivery of the goods.

 

The buyer shall send or hand over the withdrawal from the contract to the seller within 14 days. The buyer does not have to state the reason for withdrawing from the contract. To facilitate communication, it is appropriate to state the date of purchase or the number of the contract/sales document, bank details and the chosen method of returning the goods in the withdrawal.

 

The seller is obliged to refund the buyer an amount fully corresponding to the price of the goods and the costs paid for their delivery within 14 days of withdrawal from the contract, in the same way as he accepted the payment from the buyer. If the seller offers several options within a certain method of delivery of the goods, he is obliged to replace the cheapest of them with the buyer. The buyer is obliged to send or hand over the purchased goods to the seller no later than within the same period. The goods should be returned to the seller (not cash on delivery) complete, preferably in the original packaging, and must not show signs of wear or damage. The costs of returning the goods are borne by the buyer.

 

The seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he sent the goods to the seller.

 

If the returned goods are damaged due to the buyer's breach of obligations, the seller is entitled to claim compensation for the decrease in the value of the goods against the buyer and set it off against the returned amount.

 

Exceptions: The right to withdraw from the contract cannot be applied to contracts for the supply of digital content, if it was not supplied on a tangible medium, or to contracts for the provision of services, in both cases provided that the performance was carried out with the buyer's prior express consent before the expiry of the withdrawal period; further, in contracts for the supply of services or goods (including alcoholic beverages), the price of which depends on fluctuations in the financial market independently of the seller's will; in contracts for the supply of goods modified according to the buyer's wishes or for his person and in contracts for goods that are subject to rapid deterioration, in goods that have been irretrievably mixed with other goods or removed from a closed package and cannot be returned for hygiene reasons; in the supply of sound or video recordings or computer programs, if the buyer has broken their original packaging; in the supply of newspapers, magazines or other periodicals; in contracts for accommodation, transport, catering or the use of leisure time provided on a specified date or in contracts concluded on the basis of a public auction pursuant to the law regulating public auctions